REQUEST REMOTE HELP

Open a Support Ticket

 

If you are a current customer in our billing and ticketing system members of your staff have been provided login credentials to this site.  Once this ticket has been opened it will be immediately dispatched to our support staff and assigned to the appropriate resource for resolution. This is the preferred method for handling support issues.

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Call our Support Line

Give us a call at (617) 674-2299 and select option 1, our Helpdesk team is ready to assist you.  If someone does not answer, please leave a message and a technician will call you back promptly.

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EMAIL Our Support Desk

Email our support desk team members at helpdesk@alttechgroup.com.  This email will reach all members of our technical team.  We will create a support ticket on your behalf and a technician will be assigned to your issue.

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Initiate Guided Remote Remediation

Once you have opened a support ticket or have spoken with one of our Helpdesk technicians, you may be guided here to initiate a remote control support session.  Our technician will be waiting for you to generate and provide a support code to establish the session.