MANAGED IT SUPPORT SERVICES

Tiered Server Support Coverage

AltTechGroup has server support contract offerings for all types of customers regardless of IT budget.  Server support contracts may include:

 

  • 24x7 proactive maintenance and monitoring

  • Onsite or remote emergency response and remediation

  • Patch management including all security and recommended updates

  • Administration change management (moves/adds/deletes)

Network Infrastructure Coverage

AltTechGroup has network infrastructure support contract offerings for any size organization.  Devices covered under these contracts include network switches, routers, wireless devices, and firewalls.

 

  • 24x7 proactive maintenance and monitoring

  • Onsite or remote emergency response and remediation

  • Firmware updates

  • Administration change management (moves/adds/deletes)

Helpdesk Services

AltTechGroup realizes that every organization’s support needs are different and can customize its comprehensive support plans according to those needs.  We can customize a support plan for your company’s end users and systems on a per seat or per user basis, or it can support end-user requests on a pay-as-you-go basis.

 

  • Phone or email access to our dedicated helpdesk support staff

  • Easy online ticketing system, monitored by our NOC staff, available for quick incident reporting and remediation

  • Onsite or remote remediation capabilities

Managed Cloud Backup and Disaster Recovery

AltTechGroup has partnered with a leading online backup service provider to offer our AltTechGroup Online Backup and our AltTechGroup BDR (Backup and Disaster Recovery) solutions.  Over 80% of organizations do not have a reliable way to backup and protect one of their most valuable assets – their data. AltTechGroup Online Backup provides an easy, reliable and safe way to protect this information.

 

  • Automated data-backup-and-restore solution leveraging a local agent with an intuitive user interface

  • Our backup and DR solutions include a centralized web portal, and a private, secured, offsite Storage Cloud

  • Our BDR soluitions leverage image-based backups to protect not just the data but also the applications and system configuration/integration. These are complete, bare-metal-recoverable images

  • SLAs to cover all privacy, security, and compliance regulations

Managed Antivirus and Anti-SPAM Protection

AltTechGroup has partnered with some of the leading Antivirus software vendors, including Trend Micro and McAfee, to offer a centralized, hosted antivirus solution, priced on a low, per user-per month basis.  In addition, we have partnered with McAfee's MXLOGIC to provide offsite Anti-SPAM services.

 

  • By leveraging offsite Anti-SPAM services, email is filtered and processed before it even traverses your network

  • Industry leading AntiVirus applications 

  • Phone support and onsite or remote remediation and emergency response is included

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THE ALTERNATIVE TECHNOLOGY GROUP, LLC | 220 Forbes Road | Suite 405 | Braintree MA 02184
617.674.2299 MAIN | 617.674.2299 FAX

http://www.alttechgroup.com

© 2020 by The Alternative Technology Group, LLC.