AltTechGroup realizes that every organization’s support needs are different and can customize its comprehensive support plans according to those needs. We can customize a support plan for your company’s end users and systems on a per seat or per user basis, or it can support end-user requests on a pay-as-you-go basis.
Phone or email access to our dedicated helpdesk support staff
Easy online ticketing system, monitored by our NOC staff, available for quick incident reporting and remediation
Onsite or remote remediation capabilities
Managed Cloud Backup and Disaster Recovery
AltTechGroup has partnered with a leading online backup service provider to offer our AltTechGroup Online Backup and our AltTechGroup BDR (Backup and Disaster Recovery) solutions. Over 80% of organizations do not have a reliable way to backup and protect one of their most valuable assets – their data. AltTechGroup Online Backup provides an easy, reliable and safe way to protect this information.
Automated data-backup-and-restore solution leveraging a local agent with an intuitive user interface
Our backup and DR solutions include a centralized web portal, and a private, secured, offsite Storage Cloud
Our BDR soluitions leverage image-based backups to protect not just the data but also the applications and system configuration/integration. These are complete, bare-metal-recoverable images
SLAs to cover all privacy, security, and compliance regulations
Managed Antivirus and Anti-SPAM Protection
AltTechGroup has partnered with some of the leading Antivirus software vendors, including Trend Micro and McAfee, to offer a centralized, hosted antivirus solution, priced on a low, per user-per month basis. In addition, we have partnered with McAfee's MXLOGIC to provide offsite Anti-SPAM services.
By leveraging offsite Anti-SPAM services, email is filtered and processed before it even traverses your network
Industry leading AntiVirus applications
Phone support and onsite or remote remediation and emergency response is included